The Community Navigation and Access Program (CNAP) is a network over 30 community support service (CSS) agencies in the Toronto area who are collaborating to improve access and coordination of support services for older adults, their care providers and health care stakeholders. The CNAP Network Agencies aim is to ensure that every door leads to service so that older adults can reach the care they need and live independently. CNAP is supported by the Toronto Central Local Health Integration Network (TC LHIN) through the Ontario Aging At Home Strategy.
CNAP's phone line is open 9:00am – 8:00pm Monday to Friday and 10:00am – 6:00pm on weekends and statutory holidays, and is staffed by professional Social Workers. CNAP's Social Workers take the time to understand each older adult's needs and connects them to the right support service provider in their local community.
For your convenience, CNAP's phone line is staffed by French and English speaking social workers.
For more information about this free CNAP Service Connection to support services for older adults click here.